Contact Novtavo

At Novtavo, we believe a considered shopping experience goes beyond the products themselves. Our customer service team is here to help with product questions, sizing information, order updates, delivery concerns, and after-sales support.

Whether you are exploring our seasonal collections or need assistance with an existing order, we welcome your message.

Customer Care

Email: service@novtavo.com

Telephone: +1 6014401058

Website: https://novtavo.com

Response Time: We aim to respond within 24 hours on business days, Monday through Friday, excluding public holidays.

Messages received outside business days will generally be reviewed on the next business day.

How We Can Help

Our team can assist with:

• Product details, sizing, and garment information

• Order confirmations and payment-related questions

• Shipping updates and tracking inquiries

• Address correction requests before dispatch

• Return, exchange, and refund requests

• Damaged, defective, incorrect, or missing items

• General questions about our store and policies

To Help Us Assist You Faster

For questions about an existing order, please include:

• Your Order ID

• The email address used during checkout

• The relevant product name, size, or color

• A brief explanation of your request

• Supporting photos or videos, where relevant

Please avoid sending complete payment card details, passwords, or other sensitive security information by email.

Returns and After-Sales Assistance

If you need to return an item or report a product issue, please contact us before shipping anything back.

Our team will review your request and provide the appropriate instructions, including the correct return destination when applicable.

Please note that our registered business address is not necessarily the designated return address.

Business Information

Brand Name: Novtavo
Website: https://novtavo.com
Business Category: Women's Autumn and Winter Fashion

Operated by: Foshan Nanhai District Qilinghui Trading Firm (Sole Proprietorship)

Business License Entity: Foshan Nanhai District Qilinghui Trading Firm (Sole Proprietorship)

Registered Address: Room 519, Jin'an Building, No. 20 Nanhai Avenue North, Guicheng, Nanhai District, Foshan, Guangdong, China

Customer Service Email: service@novtavo.com
Customer Service Telephone: +1 6014401058

Thank you for choosing Novtavo. We appreciate your interest in our collections and look forward to helping you find pieces that complement your personal style.