Privacy Policy

Last Updated: October 29, 2026

At Novtavo, thoughtful service includes respecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit https://novtavo.com, shop with us, or communicate with our team.

1. Information We Collect

The information we collect depends on how you interact with our Website.

Information you provide

When placing an order, contacting customer service, creating an account where available, or subscribing to communications, you may provide:

• Name and email address

• Telephone number

• Shipping and billing addresses

• Order and purchase details

• Account information, where applicable

• Customer service correspondence

• Information relating to returns, refunds, or product issues

Payment information

Payments are processed through the payment providers available at checkout. Depending on the provider, sensitive payment details may be collected and processed directly by that provider. We do not necessarily receive or store complete payment card information.

Information collected automatically

When you browse our Website, we and our service providers may collect technical and usage information, including:

• IP address

• Browser and device information

• Operating system

• Pages and products viewed

• Referring website or traffic source

• Interactions with website features

• Cookie identifiers and similar technical information

2. How We Use Information

We may use personal information for the following purposes:

• Processing payments and fulfilling orders

• Arranging shipping and providing tracking updates

• Responding to customer questions

• Managing returns, refunds, and product-related claims

• Maintaining and improving our Website

• Understanding shopping activity and website performance

• Detecting fraud and protecting our services

• Measuring advertising effectiveness where permitted

• Sending marketing communications where permitted

• Meeting legal, regulatory, accounting, and recordkeeping obligations

We use information only for appropriate purposes and in accordance with applicable law.

3. Cookies and Similar Technologies

Our Website and service providers may use cookies, pixels, tags, and similar technologies.

These technologies may support essential shopping functions, remember preferences, improve website performance, analyze traffic, and measure advertising effectiveness.

You may manage certain cookies through your browser settings and any privacy preference tools available on our Website. Disabling some cookies may affect website functionality.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

4. How We Share Information

We may disclose relevant information to service providers that help us operate our business, including:

• E-commerce and website hosting providers

• Payment processors

• Shipping and fulfillment partners

• Customer communication providers

• Analytics and advertising service providers, where applicable

We may also disclose information when required by law, to respond to lawful requests, investigate suspected fraud, protect our rights, or address security incidents.

We do not sell personal information for unrelated third-party marketing purposes. However, certain advertising-related disclosures may be considered a sale or sharing under some privacy laws.

5. Advertising and Analytics

We may use analytics and advertising services to understand how visitors interact with our Website, evaluate campaign performance, and improve our marketing activities.

Depending on the services implemented and applicable privacy choices, these providers may process information such as device details, IP addresses, browsing activity, advertising interactions, and purchase-related events.

Third-party providers process information under their own privacy policies and applicable terms. Where required, we will obtain consent or provide applicable opt-out choices.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, maintain transaction records, prevent fraud, comply with legal requirements, and resolve disputes.

When information is no longer needed, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure. Please avoid sending passwords or sensitive payment security codes through ordinary email.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information

• Correct inaccurate information

• Request deletion of certain information

• Object to or restrict certain processing

• Withdraw consent where processing relies on consent

• Opt out of certain targeted advertising or data-sharing activities

• Manage marketing communications and cookie preferences

To make a privacy request, contact service@novtavo.com with the subject line Privacy Request.

We may request information reasonably necessary to verify your identity before responding.

9. Marketing Communications

Where permitted, we may send promotional emails about Novtavo products, collections, and offers.

You can unsubscribe using the link included in marketing emails or by contacting our team. Unsubscribing from marketing does not prevent necessary transactional messages concerning orders, shipping, returns, or customer service.

10. International Data Processing

Our service providers may process information in countries or regions other than where you reside. Where required, appropriate safeguards will be applied to international transfers in accordance with applicable law.

11. Children's Privacy

Our Website is intended for general consumers and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

12. Third-Party Websites

Our Website may contain links to independently operated third-party websites. We do not control their privacy practices, and we encourage you to review their policies before sharing personal information with them.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations. Any revised version will be published on this page with an updated date.

14. Contact Us

For privacy-related questions or requests, please contact:

Email: service@novtavo.com
Telephone: +1 6014401058
Website: https://novtavo.com

AppLovin

We may use third-party advertising and analytics services, including AppLovin, to help deliver, measure, and optimize advertisements. These services may collect or receive certain information through cookies, pixels, scripts, or similar technologies.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

Business Information

Brand Name: Novtavo
Operated by: Foshan Nanhai District Qilinghui Trading Firm (Sole Proprietorship)
Business License Entity: Foshan Nanhai District Qilinghui Trading Firm (Sole Proprietorship)
Registered Address: Room 519, Jin'an Building, No. 20 Nanhai Avenue North, Guicheng, Nanhai District, Foshan, Guangdong, China