Shipping & Delivery

Last Updated: October 29, 2026

At Novtavo, we want every order to arrive with as little uncertainty as possible. Below, you will find our order processing times, delivery estimates, tracking guidance, and the steps to take if something does not go as expected.

1. Where We Deliver

We offer delivery to supported destinations shown at checkout. Available destinations may include the United States, Canada, the United Kingdom, Australia, selected European countries, and other eligible international regions.

Availability depends on the destination, product, and logistics services accessible at the time of purchase.

2. Order Processing

After payment has been confirmed, orders generally require 1–3 business days for processing.

During this period, we verify order details, prepare the items, and arrange dispatch. Orders placed on weekends or public holidays generally begin processing on the next business day.

During seasonal promotions or periods of unusually high demand, processing may take additional time.

3. Shipping Methods and Delivery Estimates

Unless another timeframe is displayed at checkout, our standard delivery estimates are:

• Order processing: 1–3 business days

• Standard shipping: 7–14 business days after dispatch

• Estimated total: approximately 8–17 business days from payment confirmation

These estimates are provided for planning purposes and are not guaranteed delivery dates. Actual delivery times depend on your destination and the carrier's operating conditions.

4. Shipping Charges

Any applicable shipping fees will be displayed at checkout before payment is completed.

The final amount may vary according to your destination, selected shipping service, order details, and any applicable promotion.

Please review your order summary carefully before confirming your purchase.

5. Dispatch and Order Tracking

Depending on product availability and destination, orders may be dispatched through different fulfillment facilities and logistics partners.

Once your order has shipped, we will send tracking information to the email address provided at checkout.

Please allow time for the carrier to register the first scan. Tracking information may not appear immediately after a label is created.

If your order contains multiple items, they may occasionally arrive in separate packages, each with its own tracking information where available.

6. Changes to Your Shipping Address

Please check your delivery details carefully before submitting your order.

If you notice an error, contact us as soon as possible, preferably within 48 hours of purchase. We will do our best to help before dispatch, but changes cannot be guaranteed once fulfillment has started.

After dispatch, any rerouting request may need to be handled directly with the carrier.

7. Customs, Duties, and Import Taxes

International shipments may be subject to import duties, VAT, customs fees, or other charges imposed by local authorities.

Unless expressly included at checkout, these charges are generally not included in the product price or shipping fee. Responsibility for such charges is determined by applicable law and the terms presented at checkout.

Customs processing may also affect delivery times.

8. Delayed Shipments

Occasional delays may occur due to customs clearance, severe weather, public holidays, transportation disruptions, or local carrier operations.

If your package has not arrived within the estimated delivery window, please contact us with your Order ID and tracking number. We will review the available information and assist with the next steps.

9. Lost, Missing, Damaged, or Incorrect Orders

If a package appears to be lost, is marked as delivered but cannot be located, or arrives damaged or incorrect, please contact us promptly.

For damaged or incorrect items, we recommend reporting the issue within 7 days after delivery and including:

• Your Order ID

• A description of the issue

• Clear photographs or videos, where available

• Photographs of the packaging and shipping label, if relevant

We will review the information and work toward an appropriate resolution in accordance with our policies and applicable law.

If a package is marked as delivered but is missing, please also check with household members, neighbors, building reception, or the local carrier.

10. Important Delivery Notes

Delivery estimates are not guarantees. Customers should ensure that their shipping information is complete and accurate at checkout.

If delivery fails or a parcel is returned, please contact us so that we can review the circumstances and available options.

11. Contact Our Support Team

For shipping, tracking, or delivery questions, contact:

Email: service@novtavo.com
Telephone: +1 6014401058

Please include your Order ID and the email address used at checkout to help us locate your order efficiently.

Business Information

Brand Name: Novtavo
Operated by: Foshan Nanhai District Qilinghui Trading Firm (Sole Proprietorship)
Business License Entity: Foshan Nanhai District Qilinghui Trading Firm (Sole Proprietorship)
Registered Address: Room 519, Jin'an Building, No. 20 Nanhai Avenue North, Guicheng, Nanhai District, Foshan, Guangdong, China

Please note: Our registered business address is not necessarily the return warehouse. Contact us for the applicable return instructions before sending any merchandise.